KNOWLEDGE BASE
Xandadeck is an online service. So, Internet access is required for your Player to properly be managed. There are a… At Xandadeck, we do not sell any other hardware, except our own Xandabox and accessories for it. If you want… First of all, Xandadeck is free to use for a single registered monitor. We recommend that you buy a single Xandabox… Xandadeck provides constant online support for all users. Just login to your account and drop us a line. We’ll help you out… No, there is no limit whatsoever. You can upload as much content as you want and make as many changes as…Does Xandadeck work offline?
Do you provide TV sets or installation services?
How can I test-drive Xandadeck without buying a Xandabox or Raspberry Pi?
What about support?
Are there any limits placed on Xandadeck usage?
Currently, we do not support using both HDMI ports on the Xandadeck 4K Player (Raspberry Pi 4). Why? If you wanted to… There is a limited worldwide warranty of 1 year on a Xandabox. If your Xandabox is eligible for replacement, you can… No. You can: buy a Raspberry Pi yourself buy a case, power adapter, HDMI cable, and an SD card download our Raspberry… Sign in to the Xandadeck service and from the top-right menu select “Get Xandabox”. Any Xandabox you order will be preconfigured… Xandabox has been available for purchase (or for FREE, through annual plans) since January 26th, 2016!Does Xandadeck support dual monitor, using the two HDMI ports available on the Player?
What if Xandabox fails?
Do I need to get a Xandabox to use Xandadeck?
How do I order a Xandabox?
When will the Xandabox be available for purchase?
The Xandabox supports IP Video Streaming from several websites and custom streams through different protocols. Streaming Sites and Protocols Supported… Xandadeck was build with the Raspberry Pi 3 Model B+ in mind. The experience has been optimized for this device. (This… Xandadeck includes Widgets that can be displayed on your monitors. We will soon support Custom Widgets per account. This way,… Content displayed on your monitors is downloaded and played locally. In an event of Internet outage, Xandadeck-enabled monitors will continue… No, there is no limit whatsoever. You can upload or download as many videos and images as you want. Note,…Live Video Streaming Support
Which Raspberry Pi does Xandadeck support?
How about customization services?
What about Internet outages? What will happen to my monitors?
Is there a bandwidth limit for media uploaded or downloaded on Xandadeck?
It is perfectly possible to connect the RPi directly to RCA. To get the composite output, you need a special cable (https://www.adafruit.com/product/2881)… Yes you can. First, make sure that you have written the Xandadeck SD card image onto an SD card. Then,… Yes. We have already deployed production-grade LED billboards using Xandadeck. This way, customers have a great way to manage their… The Xandabox (based on Raspberry Pi) automatically detects on start-up the “preferred” resolution of the connected monitor (usually, its native… Yes you can. But be careful! First, you have to use an active adapter. That is, an adapter that converts…Can I connect the RPi directly to RCA?
Can I use the Composite output instead of the HDMI?
Does Xandadeck support outdoor LED billboards?
Changing the screen resolution
Can I use an HDMI-to-VGA adapter for VGA monitors?
Using the “+ Add Image” button, you can upload an Image to Xandadeck. When you click the “+ Add Image” button,… We are currently supporting Videos with burned subtitles. Check the Video section here for further information (scroll a little down to the… The Xandabox (based on Raspberry Pi) automatically detects on start-up the “preferred” resolution of the connected monitor (usually, its native… All Video files you upload to Xandadeck, go through re-encoding (also known as “transcoding”) to ensure that the Video will… Web Pages provide a single URL address that is used throughout Xandadeck. In case you wanted to display different content…Adding an Image
Support for Subtitles in Videos
Why is my Player running in VGA resolution (640×480)?
Bypassing Video Re-encoding (As-Is Upload)
Web Page – URL Parameters Per Device
Xandadeck 2019 New Plans Xandadeck’s new Pro and Enterprise pricing plans launch on February 1, 2019, and only our new… First of all, we will be sad to see you go. To cancel your subscription, you can go to the… We want to make sure that charge failures do not mess upwith your deployment. Monitors are usually in public view, so… You have to delete the monitors that you no longer require. Players of deleted monitors will be de-registered and the… Xandadeck is priced solely based on the maximum number of registered monitors you can have under your Xandadeck account. You…Xandadeck 2019 New Plans – Comparison with the existing ones
What will happen if I cancel my subscription?
What happens if a charge for my subscription fails?
What happens if I want to reduce my active monitors? That is, downgrade my plan?
How is Xandadeck priced?
There are two types of warning icons that can appear in the right-hand corner of the screen when the Player… When you add a single Web Page to a Show, the Web Page will not refresh. The same thing happens… To reset all Settings on you Player, you need to delete a file from the SD card of the Player…. The Xandabox is resilient to hardware and system failures. But, as with all devices, there is a slight chance that… A website may require authentication to access a specific URL. Usually, authentication is implemented using two different ways: HTTP Basic…Warning Icons on the Player
Setting a Web Page to refresh
Reset all Settings on your Player
Recovering your Player through a USB flash drive
Does Xandadeck support authenticating on a web page?
In the “Playlists” section, you can manage your Playlists, which can include Images, Videos, Audio Files and Web Pages. The Playlists listing… Using the “+ Add Video/YouTube/PowerPoint” button, you can upload a Video or existing YouTube Video to Xandadeck. When you click… Using the “+ Add Image” button, you can upload an Image to Xandadeck. When you click the “+ Add Image” button,… In the “Web Pages” section, you can add and manage Web Pages that can be opened on Xandadeck monitors. Web… In the “Videos” section, you can upload and manage your Videos. Your video files are uploaded to Xandadeck and then…Playlists List
Adding a Video
Adding an Image
Web Pages List
Videos List