• Playlists List

    In the “Playlists” section, you can manage your Playlists, which can include Images, Videos, Audio Files and Web Pages.

    The Playlists listing provides the following columns:

    (Please note that if you are accessing Xandadeck from a mobile device, some columns may not be visible to save space.)

    • “Name” is the name of the playlist, which you set. This is used to identify the playlist, and it is shown in playlist lists in other sections.
    • “Description” is a description of the playlist, which you set. This usually includes more details on the playlist, any notes you want to save, etc. This can also be blank.
    • “Last Changed” is the date and time the playlist was last modified.
    • “Media Types” shows icons depending on the different types of media the playlist includes:
    • Picture Icon: the playlist includes Images
    • Filmstrip Icon: the playlist includes Videos
    • World Icon: the playlist includes Web Pages
    • Speaker Icon: the playlist includes Audio files
    • “Actions” shows 3 buttons:
    • A light blue edit button, with which you can edit the details of the playlist or change it.
    • A dark blue duplicate button, with which you can copy the playlist.
    • A red trash button, with which you can permanently delete the playlist. No media is deleted, only the playlist entry. IMPORTANT: If you delete an entry, it will be automatically removed from anywhere it is currently used! Make sure you do not need it!

    Additionally, the Playlists listing has the standard controls all listings have:

    • The “Show X Playlists” dropdown menu allows you to determine the number of playlists you want to be shown in the listing. You can set it to any of 10, 25, 50 and 100 records.
    • The “Search” field allows you to search for an playlist. The “Search” looks into all texts of the listing, including “Name”, “Description” and “Last Changed” columns.
    • The “Refresh” button (located discreetly at the top-right corner of the listing) allows you to refresh the listing to make sure it is up to date. You will rarely use this function, as all data is automatically refreshed every time you open this page.
    • In the bottom part of the page, you will find information for the total number of playlists (“Showing X to Y of Z entries”), as well as controls for navigating to the next or previous batch of playlists.

    Finally, at the bottom of the page, the “+ Add Playlist” button allows you to create a new Playlist.

  • Adding a Video

    Using the “+ Add Video/YouTube/PowerPoint” button, you can upload a Video or existing YouTube Video to Xandadeck. 

    When you click the “+ Add Video/YouTube/PowerPoint button, you are requested to provide the following:

    • “Name” is the name of the video, which you set. This is used to identify the Video, and it is shown in video lists in other sections. Make sure it is something short but identifiable.
    • “Description” is a description of the video, which you set. This usually includes more details on the video, any notes you want to save, etc. This field is optional.
    • if you select the “From file” option, then you select the video file from your computer to be uploaded. Xandadeck supports all popular video formats and codecs.
    • if you select the “From YouTube” option, then you provide the link for the YouTube video you want to use. Just visit YouTube and copy the address of the video you want from the address bar. Then paste it into the field.

    Fill out the above fields and click the “Save” button to upload the file.

    IMPORTANT: If you use a video file, the file upload and re-coding will take some time. You can continue to work while the file is being uploaded and re-coding. If the upload have not finished or it fails during upload or re-coding, you will not be able to apply the changes you make.

  • Adding an Image

    Using the “+ Add Image” button, you can upload an Image to Xandadeck.

    When you click the “+ Add Image” button, you are requested to provide the following:

    • “Name” is the name of the image, which you set. This is used to identify the Image, and it is shown in image lists in other sections. Make sure it is something short but identifiable.
    • “Description” is a description of the image, which you set. This usually includes more details on the image, any notes you want to save, etc. This field is optional.
    • File Upload field, where you select the image file from your computer to be uploaded. Xandadeck supports all popular image formats, including JPEG, PNG and GIF.

    Fill out the above fields and click the “Save” button to upload the file.

    IMPORTANT: The file upload may take some time. You can continue to work while the file is being uploaded. If the upload have not finished or it fails, you will not be able to apply changes you make.

  • Web Pages List

    In the “Web Pages” section, you can add and manage Web Pages that can be opened on Xandadeck monitors. Web Pages are always loaded dynamically on monitors, so no uploading or downloading happens. Just like if you opened a browser window.

    The Web Pages listing provides the following columns:

    (Please note that if you are accessing Xandadeck from a mobile device, some columns may be not be visible to save space.)

    • “Name” is the name of the web page, which you set. This is used to identify the Image, and it is shown in web page lists in other sections.
    • “Description” is a description of the web page, which you set. This usually includes more details on the web page, any notes you want to save, etc. This can also be blank.
    • “Created” is the date and time the web page entry was last changed (not when the web page itself has changed, simply when this entry in Xandadeck has changed). If you change any details of the web page entry, this field will be updated to show when the last change took place.
    • “Address” shows the address (URL) of the web page that you have specified.
    • “Preview” shows a screenshot of the web page, taken when you created or changed the entry. If you click on the thumbnail, a pop-up will open the web page you have specified.
    • “Actions” shows 3 buttons:
    • A light blue edit button, with which you can edit the details of the web page or change the web page address.
    • A dark blue duplicate button, with which you can copy the web page. 
    • A red trash button, with which you can permanently delete the web page entry. IMPORTANT: If you delete an entry, it will be automatically removed from anywhere it is currently used! Make sure you do not need it!

    Additionally, the Web Pages listing has the standard controls all listings have:

    • The “Show X Web-pages” dropdown menu allows you to determine the number of web pages entries you want to be shown in the listing. You can set it to any of 10, 25, 50 and 100 records.
    • The “Search” field allows you to search for a web pages entry. The “Search” looks into all texts of the listing, including “Name”, “Description”, “Created” and “Address” columns.
    • The “Refresh” button (located discreetly at the top-right corner of the listing) allows you to refresh the listing to make sure it is up to date. You will rarely use this function, as all data is automatically refreshed every time you open this page.
    • In the bottom part of the page, you will find information for the total number of web pages entries (“Showing X to Y of Z entries”), as well as controls for navigating to the next or previous batch of web pages entries.

    Finally, at the bottom of the page, the “+ Add Web Page” button allows you to create a new web page entry in Xandadeck.

  • Videos List

    In the “Videos” section, you can upload and manage your Videos. Your video files are uploaded to Xandadeck and then are made available to your monitors, or you can use YouTube videos by proving their link.

    The Videos listing provides the following columns:

    (Please note that if you are accessing Xandadeck from a mobile device, some columns may not be visible to save space.)

    • “Name” is the name of the video, which you set. This is used to identify the video, and it is shown in video lists in other sections. If the video is from YouTube, the YouTube logo is displayed right next to the Name of the video.
    • “Description” is a description of the video, which you set. This usually includes more details on the video, any notes you want to save, etc. This can also be blank.
    • “Uploaded” is the date and time the video was last uploaded. If you update the video with a different file or a different YouTube URL, this field will be updated to show when the last video file/URL change took place.
    • “Preview” shows a thumbnail of the video. If you click on the thumbnail, a pop-up will show you the video you uploaded in low resolution. If it is a YouTube video, then the YouTube player is shown.
    • “Actions” shows 3 buttons:
    • A blue edit button, with which you can edit the details of the video or change it.
    • A dark blue duplicate button, with which you can copy the video.
    • A red trash button, with which you can permanently delete the video. Keep in mind that Xandadeck cannot delete videos from YouTube. IMPORTANT: If you delete an entry, it will be automatically removed from anywhere it is currently used! Make sure you do not need it!

    Additionally, the Videos listing has the standard controls all listings have:

    • The “Show X Videos” dropdown menu allows you to determine the number of videos you want to be shown in the listing. You can set it to any of 10, 25, 50 and 100 records.
    • The “Search” field allows you to search for an video. The “Search” looks into all texts of the listing, including “Name”, “Description” and “Uploaded” columns.
    • The “Refresh” button (located discreetly at the top-right corner of the listing) allows you to refresh the listing to make sure it is up to date. You will rarely use this function, as all data is automatically refreshed every time you open this page.
    • In the bottom part of the page, you will find information for the total number of videos (“Showing X to Y of Z entries”), as well as controls for navigating to the next or previous batch of videos..

    Finally, at the bottom of the page, the two “+ Add Video/YouTube/PowerPoint” button allows you to add a video to Xandadeck.

  • Images List

    In the “Images” section, you can upload and manage your Images. Your images are uploaded to Xandadeck and then are made available to your monitors.

    The Images listing provides the following columns:

    (Please note that if you are accessing Xandadeck from a mobile device, some columns may not be visible to save space.)

    • “Name” is the name of the image, which you set. This is used to identify the Image, and it is shown in image lists in other sections.
    • “Description” is a description of the image, which you set. This usually includes more details on the image, any notes you want to save, etc. This can also be blank.
    • “Uploaded” is the date and time the image was last uploaded. If you update the image with a different file, this field will be updated to show when the last upload took place.
    • “Preview” shows a thumbnail of the image. If you click on the thumbnail, a pop-up will show you the image you uploaded in full resolution.
    • “Actions” shows 3 buttons:
    • A blue edit button, with which you can edit the details of the image or change it.
    • A dark blue duplicate button, with which you can copy the image.
    • A red trash button, with which you can permanently delete the image. IMPORTANT: If you delete an entry, it will be automatically removed from anywhere it is currently used! Make sure you do not need it!

    Additionally, the Images listing has the standard controls all listings have:

    • The “Show X images” dropdown menu allows you to determine the number of images you want to be shown in the listing. You can set it to any of 10, 25, 50 and 100 records.
    • The “Search” field allows you to search for an image. The “Search” looks into all texts of the listing, including “Name”, “Description” and “Uploaded” columns.
    • The “Refresh” button (located discreetly at the top-right corner of the listing) allows you to refresh the listing to make sure it is up to date. You will rarely use this function, as all data is automatically refreshed every time you open this page.
    • In the bottom part of the page, you will find information for the total number of images (“Showing X to Y of Z entries”), as well as controls for navigating to the next or previous batch of images.
    • Finally, at the bottom of the page, the “+ Add Image” button allows you to upload an image to Xandadeck.  
  • Dashboard Overview

    The Dashboard is where you can have an overview of your account and check that everything is running smoothly. The following basic info on your account is provided:

    • Changes pushed button (upper left corner of the Dashboard in the Xandadeck portal). If everything is ok with your account, this should be grey. If Xandadeck requires your attention, this button will become red.
    • “Online Monitors” gauge. This shows how many of your active monitors are currently online. Under normal conditions, this should always be at 100%.
    • “Subscription Capacity” gauge. This shows the current limit of your subscription, that is, the maximum active monitors you can have under your account. If this is under 100%, it means that you might have a larger subscription than required, so you should review your subscription.

    You also have the option to directly contact Xandadeck’s Support Team through the “Send us a message” form. We will respond as soon as possible!

    Finally, some shortcuts are provided at the lower part of the page to help you do things:

    • “Remember the basics” provides you with the basic flow you should follow to get going with Xandadeck. 
    • “Want to add new monitors?” shows your 3 options for connecting monitors to your account. In order for Xandadeck to be able to communicate with your monitors, a Player is required. Here are your options for getting Players:
    • You can subscribe to the Annual Plan for Xandadeck, and get our free Players (Xandabox) [highly recommended]
    • You can stay on the Free or Monthly Plan for Xandadeck, and buy the Xandabox you need for a fixed price.
    • Build your own Player by using a Raspberry Pi or standard PC hardware, using our software.
  • Warning Icons on the Player

    January 19, 2021 Xandadeck Tech FAQs

    There are two types of warning icons that can appear in the right-hand corner of the screen when the Player is not functioning optimally.

    Let’s have a look at their significance and how you can troubleshoot:

    1. Lightning / Thunderbolt / Thunder Icon



    This is an indication that the power supply is unstable, the player is under-powered and this situation could lead to corruption of the SD card and overall instability. It would be best, in this case, to switch to a new power adapter as soon as possible.

    • Raspberry Pi 2 needs a 5V/2A power adapter
    • Raspberry Pi 3B and 3B+ needs a 5V/2.5A power adapter
    • Raspberry Pi 4 needs a 5V/3A power adapter



    2. Temperature / Thermometer Icons



    The thermometer icons mean that the Player’s main chip is hotter than normal.

    The half-red thermometer icon means that the Player’s chip temperature is between 80 and 85℃ and the Player will throttle the CPU (decreasing performance) in an effort to keep the temperature below 80℃.

    The completely red thermometer icon means that the Player’s chip temperature is above 85’C and the Player will throttle both the CPU and GPU (decreasing performance even further) in an effort to keep the temperature below 85℃.

    Why the overheating? Most probably, content pushed to players is somehow too “heavy”. You might not realize it, but adding too many Playlists, or transparent content, might put too much of a burden on the Player.

    What can you do? Here are some possible remedies:

    • Try removing some content, combine multiple Widgets into single Widgets, or reach out to our support team and ask for help in order to optimize your Show or content in general.
    • Add a passive heat-sink. They are really cheap. Note that our Playboxes come pre-installed with a heat-sink (US warehouse only).
    http://www.ebay.com/sch/i.html?_from=R40&_sacat=0&LH_BIN=1&_nkw=raspberry+heatsink&_sop=15
    • Try using a metal case instead of a plastic one. If using a case with a cover (like the Official Raspberry Pi case we ship over with our Playboxes), try removing the cover to allow the chip to cool.
    • Place the Player in a well-ventilated space.


    You can override standard behavior and disable both icons. Make sure that you understand the risks of doing so.

    • Go to the “Monitors” list and edit the monitor in question.
    • Click on the “Advanced” tab.
    • Make sure the “Allow Raspberry config.txt Override” toggle is set to “ON”.
    • In the “Raspberry config.txt Override Directives” text area, you will have to enter the following configuration line:
      avoid_warnings=1
    • After you are finished, click the “Save” button.
    • The Player will reboot, and you are set to go.

    Keep in mind that we do not recommend that you just remove the warning icons without troubleshooting. You should investigate and remedy the issue, rather than ignore the warnings.

  • Setting a Web Page to refresh

    January 15, 2021 Xandadeck Tech FAQs

    When you add a single Web Page to a Show, the Web Page will not refresh. The same thing happens with a Playlist with a single Web Page in it. This is by design, since many Web Pages need to be shown constantly.

    To refresh a Web Page, you must create a Playlist and add the Web Page twice, with the same duration. This will cause the Player to reload the Web Page at each interval*.

    IMPORTANT: If you refresh a page too often, the website might block your IP. Set a duration that matches your needs. We suggest a minimum of 60″ refresh time. Also, account for ALL the Players that will be loading this Web Page. Your IP or whole system might be blocked if you load content too fast from a third-party website.


    *Note that content is pre-loaded, to make transitions more smooth. So, the next Web Page entry in the Playlist starts to load in the background, as soon as the previous entry has been shown on screen.

  • Reset all Settings on your Player

    January 15, 2021 Xandadeck Tech FAQs

    To reset all Settings on you Player, you need to delete a file from the SD card of the Player. This will force the system to apply the default settings.

    IMPORTANT: Keep in mind that if your Player requires some special network configuration in order to get online, you will lose Internet connectivity. This might render the Player unreachable and you might end up going on-site and performing manual configuration.

    For Regular Users

    1. Power off your Player (by removing the power cable).
    2. Remove the microSD card from your Player.
    3. Access the microSD card with your PC. You might need a microSD-to-SD card adapter, or a USB memory card reader.
    4. You will see one or more storage filesystems. On the first one (the smallest, around 100MB of space), you will find a file called “SETTINGS.txt”.
    5. Delete the “SETTINGS.txt” file.
    6. Remove the microSD card from your PC.
    7. Place the microSD card into your Player.
    8. Power on your Player.

    Upon start-up, the Player will apply all default settings to the system. It may require up to 10 minutes and a reboot might occur.

    For Advanced Users


    If you have remote (SSH) or local shell access, just issue these two commands:

    sudo rm -f /boot/SETTINGS.*
    sudo reboot  Upon start-up, the Player will apply all default settings to the system. It may require up to 10 minutes and a reboot might occur.